Shipping policy

ARD Racing will make every attempt to ship your order using the method you selected at checkout. In some instances, items are out of stock or special order and will ship directly from their manufacturers. In these cases, some manufacturers shipping methods may vary. ARD reserves the right to ship your order using an alternate shipping method. If this does occur and you paid for a more expensive shipping service, please submit a request for a refund of the difference in shipping cost. ARD will not under any circumstances offer the option to choose which carrier to ship out with. Please note we have contractual obligations to ship certain items using certain methods in order to keep shipping costs as low as possible for our customers.

ARD reserves the right to ship any packages with signature required. ARD is able to make certain accommodations for our international customers. When making requests please be aware you as the customer are accepting liability if the package and/or items are lost or damaged in transit. All international shipments are sent with delivery duties unpaid (DDU). Your country may assess import taxes/duties and/or a customs brokerage fee. This is not included in shipping charges and not charged by ARD.

Please open all packages immediately to confirm no items are damaged or missing. If items are missing or damaged please contact our support team at support@ardracingtrx.com. All claims for missing and/or damaged items must be sent to our support team within 2 business days of delivery. International shipments that are not delivered or collected by the customer will be abandoned. No reshipment will be made and no refunds will be given. 

All claims for lost packages must be submitted to ARD Racing within 30 days of the shipping date for domestic shipments and 60 days for international shipments. Claims submitted outside of this window will not be accepted.

ARD Racing does not ship using customer-provided or third-party shipping accounts under any circumstances.

If a package is marked as delivered but is believed to have been stolen, the recipient is required to file a police report. A copy of this report must be provided to ARD Racing in order for a shipping claim to be opened. Any sensitive or unrelated information in the report may be redacted before submission.

All Free Shipping or discounted shipping promotions are exclusive to continental U.S. and limit to a dimensional size or weight. ARD reserves the right to repeal or deny free or discounted shipping to any order given special circumstances. Any item deemed as oversized at the time of shipping, will require additional shipping fees paid by the customer prior to shipping. ARD provides free shipping for a promotional period, and reverses the right to repeal the offer at any given time prior and post to order placement.